SMS Terms & Text Messaging Program

This page describes how MADRES uses text messaging to support customers, and how you agree to receive it.

What you'll receive

If you provide your mobile number and agree to receive texts, MADRES will send customer care messages about your account, such as order and shipment updates, billing and payment questions, subscription changes, and general support replies. Messages are mostly replies to questions you send us.

We do not send prescription, medication, or clinical information by text. Medical questions are handled through your secure patient portal with your provider.

How you opt in

How you opt in
You can opt in by checking the text messaging consent box on our Contact page (wethemadres.com/pages/contact) or during signup, or by texting us first at (844) 456-2373. Agreeing to receive texts is optional and is not a condition of purchase or of creating an account. This number is used for customer care and account messages only, never marketing.

You can also start or resume messages at any time by texting START to our number.

Message frequency and rates

Message frequency varies based on your requests and account activity. Message and data rates may apply, depending on your mobile plan.

How to opt out or get help

• Text STOP at any time to stop receiving messages. You will not receive further texts from us unless you opt back in.
• Text HELP for help, or email support@wethemadres.com.

Privacy

Mobile opt-in information and consent are not shared with third parties or affiliates for marketing or promotional purposes. Please review our Privacy Policy for how we handle your information.

Carriers

Carriers are not liable for delayed or undelivered messages.

Contact

MADRES LLC · support@wethemadres.com · wethemadres.com